MB-230: Implement customer service solutions using Microsoft Dynamics 365 Customer Service
The Implement customer service solutions using Microsoft Dynamics 365 Customer Service course is a four-day, intermediate programme for functional consultants who want to help organisations achieve customer success. Participants learn step by step how to create cases, manage them with tools such as automatic case creation and queues, interact with customers and resolve cases, then use data analysis to resolve similar cases faster or avoid new issues altogether. The content has been refreshed with AI-powered customer service capabilities.
The course is aimed at Dynamics 365 Customer Engagement functional consultants, who perform discovery, capture requirements, work with subject matter experts and stakeholders, and configure solutions using out-of-the-box capabilities, codeless extensibility and application and service integrations.
Completing the course prepares you for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.