MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
The Microsoft Dynamics 365 Fundamentals (CRM) course is designed for beginners who want to understand the essential features of Dynamics 365, particularly in customer engagement. This one-day course offers a comprehensive introduction to various customer engagement applications, including Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. Participants will learn how these tools can help unify customer profiles, manage sales processes, support customer service, and schedule fieldwork efficiently.
This course is suitable for a wide range of individuals, including IT professionals, business owners, entrepreneurs, students, and anyone looking to start or transition into a career involving customer relationship management. Through a combination of lectures and hands-on labs, attendees will gain practical knowledge and insights into how Dynamics 365 can enhance customer engagement strategies. By the end of the course, participants will be better equipped to leverage these applications in their professional roles.