MB-280T04: Configure a Dynamics 365 customer experience solution
This course is designed for individuals looking to enhance their skills as a Dynamics 365 customer experience analyst. It focuses on preparing participants to complete a challenge project that will validate their understanding and application of Dynamics 365 tools, specifically in customer engagement and relationship management.
To get the most out of this course, participants should already be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights. The course covers essential topics such as managing leads and opportunities, organizing product catalogs, and creating personalized email campaigns. By engaging with these practical modules, participants will gain hands-on experience that will help them effectively configure customer experience solutions tailored to specific business needs.
Upon completion, participants will be equipped with the knowledge and skills necessary to successfully navigate the Dynamics 365 environment, making them valuable assets in any business focused on improving customer relationships and driving sales.