MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
Enhance your skills in customer experience management with our course on Dynamics 365 Customer Insights. This one-day, intermediate-level training is tailored for IT and marketing professionals looking to effectively utilize customer data to create personalized experiences. Participants will explore the essential features of Customer Insights, focusing on data ingestion, unified customer profiles, and audience segmentation.
Throughout the course, you will learn how to design impactful customer journeys using Customer Insights – Journeys. This includes creating marketing materials such as emails and text messages, and delivering them through targeted, trigger-based campaigns. By the end of the course, you will have a solid understanding of how to leverage Dynamics 365 Customer Insights to drive better customer engagement and satisfaction. Prior knowledge of basic marketing principles and familiarity with the Dynamics 365 suite will help you get the most out of this training.