MB-230: Microsoft Dynamics 365 Customer Service
Enhance your skills in customer service with the Microsoft Dynamics 365 Customer Service course. This four-day program is designed for individuals looking to deepen their understanding of Dynamics 365 and improve their ability to support customer success. Participants will learn how to efficiently manage customer interactions, from creating and resolving cases to analyzing data for better decision-making.
This course is ideal for Functional Consultants who are responsible for gathering requirements, configuring solutions, and implementing effective customer service strategies. You will gain practical knowledge on using various tools within Dynamics 365, such as automatic case creation and queue management, which will allow you to focus more on delivering value to your customers.
Join a team of experienced instructors who will guide you through the essential features of Dynamics 365 Customer Service. By the end of the course, you will be equipped with the skills needed to enhance customer engagement and streamline service processes, ultimately leading to improved customer satisfaction.